Privacy Policy
Last updated: June 2026
Elexatech ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us.
Who We Are
Elexatech is an electrical contractor providing domestic and commercial electrical services across the North East of England.
For any questions regarding this Privacy Policy or your personal data, please contact:
Elexatech
Email: infi@elexatech.co.uk
What Information We Collect
We may collect the following personal information:
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Name
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Email address
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Telephone number
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Property address
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Details provided through enquiry forms
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Information relating to quotations or services requested
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IP address
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Browser type and device information
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Website usage data through cookies and analytics
How We Collect Your Information
We collect information when you:
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Complete a contact form
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Request a quotation
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Contact us by telephone or email
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Use our website
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Subscribe to marketing communications (where applicable)
Some technical information is collected automatically through cookies.
How We Use Your Information
We use your personal data to:
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Respond to enquiries
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Provide quotations
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Deliver our services
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Arrange appointments
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Communicate about existing work
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Improve our website
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Meet our legal obligations
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Prevent fraud and maintain website security
Where you have provided consent, we may also send occasional marketing communications. You may withdraw your consent at any time.
Legal Basis for Processing
Under UK GDPR, we process your personal information under one or more of the following lawful bases:
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Your consent
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Performance of a contract
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Compliance with legal obligations
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Legitimate business interests
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary, including:
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IT service providers
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Website hosting providers
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Accounting professionals
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Payment providers
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Regulatory authorities where legally required
All third parties are required to process your information securely and only for legitimate purposes.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.
While no internet transmission is completely secure, we work hard to protect your information using industry-standard security measures.
Data Retention
We only keep personal information for as long as necessary to:
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Provide our services
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Meet legal obligations
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Resolve disputes
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Maintain accurate business records
When information is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK GDPR you have the right to:
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Access your personal information
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Request correction of inaccurate information
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Request deletion of your personal data
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Restrict how we process your information
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Object to certain processing activities
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Request a copy of your data (data portability)
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Withdraw consent where processing relies on consent
To exercise any of these rights, please contact us using the details above.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
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Remember your preferences
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Monitor website performance
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Understand how visitors use our website
You can control or disable cookies through your browser settings.
Where required by law, we will request your consent before placing non-essential cookies on your device.
Google Analytics
We may use Google Analytics to understand how visitors use our website.
Google Analytics collects anonymous information such as:
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Pages visited
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Time spent on the website
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Device type
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Browser type
This information helps us improve our website and customer experience.
You can opt out of Google Analytics by visiting:
https://tools.google.com/dlpage/gaoptout
Third-Party Links
Our website may contain links to third-party websites including Checkatrade, Facebook and other external services.
We are not responsible for the privacy practices or content of those websites.
Marketing Communications
Where you have given your consent, we may contact you regarding our services.
You can unsubscribe or withdraw your consent at any time by contacting us or using the unsubscribe link included in marketing emails.
Complaints
If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the:
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website:
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.
The latest version will always be available on this website.
Additional recommendation
To be fully compliant with current UK requirements, your website should also include:
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Cookie Policy
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Cookie Consent Banner (for non-essential cookies such as Google Analytics, Meta Pixel, etc.)
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Terms & Conditions
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Accessibility Statement